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Voice Exchange, LLC, warrants all products against manufacturer's defects as long as the product is still under warranty. The forgoing warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, alteration, wiring, or testing, improper storage, use in an unapproved device or if the serial number has been removed; (iii) use not in accordance with the documentation; and (iv) damage caused by the equipment with which the product is used. Visible physical damage invalidates warranty. Incomplete product kits will not be accepted for replacement or repair. Example: An earpiece that should include an audio tube.
Shipment errors must be reported within 3 days of receipt of goods in order to get replacements.
Voice Exchange, LLC, does not accept returns on custom orders. All custom orders are final. Also, we do not accept return for credit over $ 250.00. Items may only be returned for credit if they are unused, in original packaging and purchased within the last thirty (30) days. There will be a 20% restocking fee to ALL items returned for credit that meet the above stipulations. Voice Exchange, LLC, does not issue refunds and we reserve the right to not issue credits. Credits that are not used within 60 days will be forfeited and cleared from your account.
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Voice Exchange, LLC, does not issue RMA numbers for OEM products that are not made by Voice Exchange, LLC Customers must contact Motorola, Kenwood, Icom or any other Original Equipment Manufacturer directly to process warranty. Contact numbers are listed below for your convenience.
Motorola Warranty Department: (800) 453-0920
Kenwood Warranty Department: (310) 639-9000
Icom Warranty Department: (800) 346-0495
Items returned that are deemed "non manufacturers defect," have the date code missing, or are not within the proper warranty time-period may be repaired with a labor fee at the sole discretion of Voice Exchange, LLC. Items deemed "RTC" are not covered under Voice Exchange, LLC, warranty policy and the customer will be responsible for paying the shipping costs to return the products back to the customer. If the customer does not want to receive the RTC items and pay the shipping costs, Voice Exchange, LLC will dispose of the products.
By returning a product for repair, the owner grants Voice Exchange, LLC, permission to open and disassemble the product as required for evaluation. In all cases, Voice Exchange, LLC, has sole responsibility for determining the cause and nature of failure, and Voice Exchange, LLC's, determination with regard thereto shall be final. If a
BlackBox radio is opened and evaluated with no fault found, a $25.00 fee applies for reassembling of the radio.
A copy of the RMA authorization form must be included in the box. The RMA number must be written on the outside of the box. Returns without a RMA number on the box or without proper documentation will not be processed and may be refused.
Each item must be clearly labeled with what is wrong with it; this will insure we fix the item appropriately. If items are not clearly labeled, we reserve the right to not test the items and the customer will be responsible for labor charges or freight charges to send the items back in order to have them properly labeled.
We suggest shipping products through FedEx or other service that allows packages to be tracked. Voice Exchange, LLC is not responsible for lost/damaged packages.
